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Job Title: Application Support Analyst
Location: Watford (5 days onsite)
Salary: 30000-35000 per annum (DOE)
Employment Type: Full-Time
Sector: Healthcare
I have partnered with a growing Healthcare company based in Watford who are seeking a skilled and experienced Application Support Analyst to join their team. As a Application Support Analyst you will play a critical role in providing application support to clients, whilst troubleshooting, and resolving issues related to software applications.
In this role you will work closely with both internal users and external vendors to maintain application performance, enhance user experience, and ensure smooth operations.
Key Responsibilities:
Advanced Technical Support:
- Provide 1st/2nd line support for application-related incidents, requests, and technical issuess
- Diagnose, troubleshoot, and resolve application errors, bugs, and system failures
- Collaborate with internal teams, including developers, business analysts, and IT support teams, to identify and resolve complex application problems.
- Assist in the installation, configuration, and upgrading of applications and software.
- Provide training and guidance to end-users on application functionality and best practices.
- Create and maintain knowledge base articles and user manuals for internal teams and end-users.
Key Skills and Experience:
- Proven experience in application support or a similar technical support role.
- Strong troubleshooting and analytical skills with the ability to diagnose complex software and system issues.
- Knowledge of database management (SQL, Oracle, etc.) and experience with application monitoring tools.
- Familiarity with software development lifecycles and basic coding/scripting knowledge is a plus (e.g., Python, Shell).
- Experience with IT service management tools (e.g., ServiceNow, JIRA) and issue tracking systems.
- Experience with MS servers and SQL
Preferred Skills:
- Experience with Mobile App Support
- Experience with cloud-based applications and platforms (AWS, Azure, etc.).
- Experience with automation tools or scripting to streamline support processes.
- Familiarity with Agile methodologies and project management practices.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
