Sales Manager

Job Summary:We are seeking an experienced and results-driven Sales Manager to lead and motivate their proactive sales team. In this pivotal role, you will drive growth by overseeing a team focused on engaging customers via phone, building data-driven strategies, and providing valuable insights and recommendations to the Sales Director. The ideal candidate will have strong leadership skills, a background in sales management, and proficiency in Power BI and Excel modelling, all aimed at fostering a data-driven approach to maximise sales performance.Key Responsibilities:Sales Team Leadership & Management

• Lead and inspire a proactive sales team focused on phone-based customer interactions, ensuring they consistently achieve sales targets.
• Drive performance through daily monitoring of KPIs, providing strategic direction and support.
• Implement and manage training and development programs to enhance team member's sales techniques and product knowledge.
• Cultivate a motivated, high-performance team culture that enhances collaboration and individual accountability.

Data Analytics & Reporting

• Use Power BI to create dynamic dashboards and performance metrics, offering actionable insights to the Sales Director and team.
• Apply Excel modelling skills to analyse sales data, forecast trends, and optimise customer outreach strategies.
• Prepare and regularly update price lists to ensure they align with market conditions and competition.
• Support decision-making by developing data-driven models and conducting ad hoc analyses to identify areas for growth and improvement.
• Foster a data-informed sales culture, ensuring the team understands key metrics and integrates them into their approach.

Customer Relationship Management

• Oversee team engagement with both existing and prospective customers to strengthen relationships and uncover new sales opportunities.
• Ensure the team effectively communicates product knowledge, company value propositions, and tailored solutions to customers.
• Monitor customer interactions to ensure they meet company standards and provide a high-quality customer experience.
• Collaborate closely with other departments, such as Marketing and Procurement, to ensure a seamless customer journey and aligned messaging.

Strategic Sales Planning & Execution

• Assist the Sales Director in developing and implementing the sales strategy, ensuring alignment with company objectives and market trends.
• Guide the proactive sales team to meet quarterly and annual revenue targets using well-defined, data-driven sales strategies.
• Identify new market opportunities and develop strategies to capture untapped segments, in collaboration with the Sales Director.

• Use insights from data to optimise sales territories, target the right customers, and prioritise sales activities.

Stakeholder Collaboration & Reporting

• Act as the primary support for the Sales Director, providing regular performance updates and strategic insights that guide leadership decisions.
• Develop and present detailed monthly and quarterly sales performance reports to senior leadership.
• Work cross-functionally to ensure alignment between the sales team and other departments on key initiatives, market trends, and customer feedback.

Qualifications and Skills:Experience:

• Proven experience in a sales management role, with a strong focus on leading teams, data analytics, and phone-based customer engagement.

Technical Skills:

• Power BI experience, with the ability to build and maintain data dashboards and performance reports.
• Advanced Excel skills, including proficiency in data modelling, pivot tables, and VLOOKUP functions.
• Strong analytical ability to leverage data insights for sales strategy development and team performance improvement.

Sales & Communication Skills:

• Demonstrated success in managing a proactive sales team focused on phone-based customer interactions.
• Strong interpersonal and communication skills, capable of motivating, mentoring, and leading a high-performing sales team.
• Excellent problem-solving abilities, with a focus on improving processes and outcomes.

Key Competencies:

• Leadership & Team Building: Proven ability to lead and develop a sales team, fostering a supportive, collaborative culture.
• Analytical Mindset: A strong data focus, with the ability to translate findings into actionable strategies that drive results.
• Customer-Centric: Committed to improving customer experience by understanding needs and driving satisfaction.
• Results-Oriented: Dedicated to achieving sales targets and delivering measurable outcomes aligned with company goals.
• Collaboration: Effective at working across departments and maintaining strong relationships with stakeholders at all levels.

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