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Customer Service Administrator

Totally Recruitment
Posted 7 hours ago, valid for 23 days
Location

Wednesbury, West Midlands WS10 7AD, England

Salary

£11.5 per hour

Contract type

Full Time

Retirement Plan

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Sonic Summary

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  • We are seeking an Administrator/Customer Service Advisor for a leading retail company in Wednesbury, West Midlands.
  • The role involves supporting colleagues with various administrative tasks and daily communication with customers via phone and online.
  • Candidates should have previous administrative experience, excellent communication skills, and a strong knowledge of Microsoft packages.
  • The position offers a pay rate of £11.50 per hour, with hours from 7am to 7pm on a rolling 4 on 4 off rota, requiring weekend work.
  • This is a temporary to permanent role, with benefits including a performance-related bonus, pension scheme, and six weeks of annual leave after the probation period.

We are currently recruiting an Administrator/Customer Service Advisor on behalf of our client based in the Wednesbury area of the West Midlands.  You will be working for a company that are a leading retail giant supplying technology, service and support to its customers.

Your role will consist of supporting colleagues within the business which will involve a range of administrational tasks that are vital to their business.  You will also be communicating daily with customers over the telephone and on-line.

Duties to include: -

  • Completion of various administrative tasks
  • Assisting the wider team with queries or support as and when required
  • Communicating effectively and professionally with both internal and external customers and colleagues

You will need: -

  • Excellent communication skills both written and verbal
  • Previous administrational experience in a delivery/service role (call centre experience advantageous)
  • Excellent knowledge of Microsoft packages (Excel, Outlook, Word, Teams etc)
  • A passion for customer service
  • To be able to work under pressure

Hours and Pay: -

£11.50 per hour.  Hours are worked 7am through to 7pm on a 4 off 4 on rolling rota basis.  Threfore weekend working is essential.

This role will be on a temporary to permanent basis and following completion of this period, the company will offer benefits to include: -

  • Performance related bonus
  • Competitive pension scheme
  • Discounts across big brand names in retail, travel and cinema
  • Store discounts in all their stores
  • 6 week’s annual leave (inclusive of bank holidays)

Please follow the link to apply for immediate interview and start.

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