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Customer Account Coordinator

Hays Specialist Recruitment Limited
Posted a day ago, valid for a month
Location

Wednesbury, West Midlands WS10 9PS

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • An established manufacturing business is seeking a full-time commercial support role to assist its customer and sales divisions.
  • The position involves handling customer inquiries, entering orders onto Sage, and maintaining the CRM system while liaising with the warehouse for deliveries.
  • Candidates should have relevant experience in a similar role and possess strong customer service and communication skills.
  • The role offers the potential for supervisory responsibilities, making it suitable for those looking to advance their careers.
  • The salary for this position is competitive, and candidates should ideally have at least 2 years of experience in a related field.

Your new companyWe are working with an established and successful manufacturing business for an exciting role in the commercial function, to support the busy customer and sales divisions. This is a full-time role, working with a keen team that also offers the opportunity to take on a supervisory role in the business.

Your new role

You will be responsible for supporting customer requirements as well as the sales cycle. This opportunity has the option and scope to be a supervisor. If you are already a supervisor, or looking to develop your career, this is an excellent opportunity.

  • Deal with customer enquiries / queries quickly and efficiently.
  • Report to management team on daily / weekly targets.
  • Entering orders onto Sage.
  • Maintaining the CRM system.
  • Liaising with the warehouse to ensure customer deliveries are achieved.
  • Develop and maintain strong relationships with all customers.
  • Support the external sales team.
  • Ensure customer service and expectations are exceeded for all external and internal
  • Customers.
  • Successfully convert enquiries to orders.

What you'll need to succeedYou will be customer-focussed and driven to succeed. Ideally, you will have experience in a similar role and be confident in being reactive to fast-paced order enquiries. This role will suit someone who is confident in handling customer queries, resolving issues, and converting enquiries to orders. You must also be IT proficient and have excellent communication skills, both verbal and written. Experience using SAGE will be advantageous.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.