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Customer Service Administrator

Totally Recruitment Limited
Posted 7 hours ago, valid for 23 days
Location

Wednesbury, West Midlands WS10 9PS

Salary

£11.5 per hour

Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are currently recruiting an Administrator/Customer Service Advisor for a leading retail giant in Wednesbury, West Midlands.
  • The role involves supporting colleagues with various administrative tasks and communicating with customers via telephone and online.
  • Candidates should have previous administrative experience, excellent communication skills, and knowledge of Microsoft packages.
  • The position offers a pay rate of £11.50 per hour and requires weekend working on a 4 on, 4 off rolling rota basis.
  • This temporary to permanent role includes benefits such as a performance-related bonus, competitive pension scheme, and six weeks of annual leave.

We are currently recruiting an Administrator/Customer Service Advisor on behalf of our client based in the Wednesbury area of the West Midlands.  You will be working for a company that are a leading retail giant supplying technology, service and support to its customers.

Your role will consist of supporting colleagues within the business which will involve a range of administrational tasks that are vital to their business.  You will also be communicating daily with customers over the telephone and on-line.

Duties to include: -

  • Completion of various administrative tasks
  • Assisting the wider team with queries or support as and when required
  • Communicating effectively and professionally with both internal and external customers and colleagues

You will need: -

  • Excellent communication skills both written and verbal
  • Previous administrational experience in a delivery/service role (call centre experience advantageous)
  • Excellent knowledge of Microsoft packages (Excel, Outlook, Word, Teams etc)
  • A passion for customer service
  • To be able to work under pressure

Hours and Pay: -

£11.50 per hour.  Hours are worked 7am through to 7pm on a 4 off 4 on rolling rota basis.  Threfore weekend working is essential.

This role will be on a temporary to permanent basis and following completion of this period, the company will offer benefits to include: -

  • Performance related bonus
  • Competitive pension scheme
  • Discounts across big brand names in retail, travel and cinema
  • Store discounts in all their stores
  • 6 week’s annual leave (inclusive of bank holidays)

Please follow the link to apply for immediate interview and start.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.