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Your new companyA rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.Your new roleThe main purpose of this role will be to deliver exceptional levels of customer service.
Key duties include:
- Process orders, returns and ticket queries
- Ensuring customer queries are responded to as quickly as possible, preferably same day
- Encourage customers to use the online customer portal to grow website usage
- Deliver on all customer expectations
- Develop customer relationships to support customer retention
- Work collaboratively with the sales team
- Update all customer details on an internal CRM system
What you'll need to succeed
- 3+ years experience working in a Customer Service Advisor position
- Excellent customer service, rapport building, and administration experience
- Self-starter and a positive working attitude
What you'll get in return
- An excellent, competitive salary
- Hybrid working options
- Staff discount
- Free onsite parking
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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