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Our client specialises in wheelchair accessible vehicles (WAVs) that provide independence and mobility for individuals with disabilities. Their range includes vehicles for driving from a wheelchair or with upfront seating for wheelchair passengers. They also offer extensive vehicle adaptations, including driving controls, steering aids, seating modifications, and storage solutions.
On behalf of our client, we are looking for a Customer Service and Sales Administrator whose main focus will be to increase the Adaptation business and increase profitability. You should have a passion for customer service, empathy, and problem-solving skills to support customers in regaining independence and assisting them through their Adaptation purchase. This includes advising on specialised solutions and managing vehicle transfers with local dealerships.
This is a full-time position, working hours: Monday-Friday 9am-5pm.
The Benefits:
- Salary: £20,000 - £25,000 + opportunity for monthly bonus.
- 25 days holiday + bank holiday (3 days to be used over Christmas shut down).
- Eligible for bonus structure upon completing probation successfully.
Customer Service and Sales Administrator - Responsibilities:
- Respond to customer inquiries via email or phone within agreed timescale.
- Proactively contact and offer new products and services to existing customers.
- Represent the brand at UK exhibitions.
- Understand customer needs and provide tailored solutions.
- Arrange and conduct Adaptation demonstrations.
- Follow up with personalised quotes and orders using Sage 200.
- Update customer records in the CRM system.
- Support the team in achieving targets.
Customer Service and Sales Administrator - Requirements:
- Experience of dealing with Customers both face to face and over the telephone.
- Ability to plan and organise diaries.
- Proven experience in a target-driven environment.
- Car Dealership/Motability experience preferred.
- Knowledge of Sage 200.
- A clean, full driving licence is essential (for attending vehicle exhibitions).
Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
