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An award-winning commercial vehicle maintenance company are looking for an Estimates Controller to join their busy office based in Wednesbury. This is an exciting and fast paced role; the successful candidate will be a confident communicator and able to prioritise a busy workload. The role holder will be responsible for carrying out a range of duties associated with the sourcing of parts for the smooth progression of repair events for our client’s and their customers.
Duties include:
• Identifying and sourcing obscure parts/equipment that the company hasn’t encountered before (Google/Search Engines/direct with suppliers etc)
• Collecting and evaluating data to estimate parts, equipment, and labour to complete a follow up repair
• Sending quotes to customers, answering queries and handling authorisations.
• Work closely with suppliers.
• Responding to customer, colleagues and client’s telephone calls in a professional courteous and efficient manner. Quickly assess detail of the requirements,
• Update customers and internal colleagues clearly articulate next steps and actions being taken in an efficient and timely manner.
• Check details of all ongoing events, for status of VOR awaiting Parts, update status and confirm accurately and clearly to allow the customer to be updated.
• Check engineer job sheets to verify all parts required.
• Make clear notes to job sheets for parts colleagues to order and ship the correct parts.
• Work closely with Engineers – come up with a methodical approach to problem solving.
• Ensure email in-boxes are handled efficiently and effectively, taking appropriate action to address issues raised. Report all incidents to a line manager.
Person specification:
• Excellent communication abilities
• Great customer service skills
• Proficiency in Microsoft Office suite
• Good numeracy skills
• Strong organisational skills & attention to detail
• Previous experience in an Estimator Role in the commercial vehicle or Automotive Industry (desirable)
