Technical Support Operator

Title: Technical Support OperativeReporting to: Group Technical ManagerSalary: £28KMain Purpose of Job:Provide technical support to stakeholders, including commercial engineers, end users, and potential customers, ensuring accuracy, efficiency, and excellent communication.Main Responsibilities:- Support commercial engineers, end users, and potential customers using troubleshooting sheets and product manuals.- Offer engineering-related troubleshooting advice to engineers.- Provide simplified advice to end users and customers.- Maintain excellent customer service with a professional and helpful attitude.- Communicate via phone and email in an organised and timely manner.- Log phone call details to enhance customer service.- Update user and installation manuals as directed.- Administer and test customer product returns.- Perform other duties as requested.- Full-time (Monday to Friday, 35 hours per week).Qualifications and Skills:- Basic electrical and mechanical knowledge.- Knowledge of heaters and gas/oil appliances preferred.- Excellent communication skills.- Previous call centre/customer service experience preferred.- Enthusiastic team player with a strong desire to learn.- Good problem-solving skills and attention to detail.- Basic DIY skills beneficial.- Experience with Excel and Outlook.- Good mathematics skills.- Methodical and logical approach.- Willingness to seek help when needed.- Passion for helping others.- Full in-house and external training provided.- Commitment to company objectives.If you feel like you have the necessary skills for this role then please apply today