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- Location: Welling, Kent
- Hours: Monday to Friday, 8:00 am - 5:30 pm
- Salary: £40,000 basic + Bonus (OTE £55k-£60k+, with potential for more)
- Front-of-House Operations: Engaging with customers, pricing jobs accurately, and ensuring high levels of service.
- Staff Management: Overseeing technicians, delegating tasks, and fostering a collaborative and productive work environment.
- Key Holder Responsibilities: Opening and closing the garage, ensuring site security.
- Job Pricing and Profitability: Maximising revenue through accurate and competitive pricing while maintaining customer satisfaction.
- Warranty Management: Handling warranty claims efficiently and in line with manufacturer or client guidelines.
- Administration and Credits: Managing invoicing, credits, and reporting through systems such as Sage, 1link, VMS, and Autodata.
- Driving Performance: Meeting and exceeding monthly targets (currently set at £20k), with significant bonus potential for exceeding goals.
- Technical Experience: A background as a technician or tester is highly desirable to accurately assess and price jobs, and provide technical insights to both customers and technicians.
- Leadership Skills: Proven ability to manage a team, motivate staff, and maintain a positive workplace culture.
- Customer Service Focus: Strong interpersonal skills to engage with customers and build lasting relationships.
- DMS Proficiency: Familiarity with Sage, 1link, VMS, and Autodata systems.
- A Passion for Cars: A genuine interest in the automotive industry and a commitment to maintaining high service standards.
- Competitive Salary: £40,000 basic + performance-based bonus (OTE £55k-£60k+). Exceptional managers have achieved £67k+.
- Career Development: Opportunities for growth within an expanding company.
- Holiday Entitlement: 22 days + bank holidays, with additional days after 3, 5, and 8 years of service.
- Pension Scheme: Secure your future with a company pension plan.
