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Business service manager
Senior Service Controller

Senior Service Controller

ACS Recruitment Solutions Ltd

Posted a month ago, valid for 5 days

Wellingborough, Northamptonshire NN9 6GH

£28,000 - £2 per day

Full Time

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Sonic Summary

The Senior Service Controller position is based in Raunds, near Wellingborough, with a salary of up to £28,000.
The successful candidate will supervise two Service Administrators and manage engineer activities to optimize daily productivity.
This role requires strong customer service skills, effective communication, and the ability to handle administrative duties within set timescales.
Candidates should have a strong administration background in MHE/plant or similar industries and the ability to thrive in a fast-paced environment.
Experience in people management and multitasking is essential for this position.

Senior Service ControllerRaunds, nr WellingboroughSalary - to £28,000My client based near Wellingborough is recruiting a Senior Service Controller on a permanent basis.The successful candidate will be supervising 2 Service Administrators with responsibilities for the scheduling and management of engineer activities to optimise productivity on a daily basis. In addition, you will have responsibility for completing administrative duties within the relevant timescales to comply with customer contracts.This role requires high levels of customer service skills both internally and externally.Key Tasks

To take ownership and accountability of Engineers and service administrators daily activity
To schedule engineer workload to comply with customer contracts
Forward plan resource allocation to consider sickness, training, holiday and maintenance checks for equipment
To ensure high levels of customer services with both internal and external customer and maintain effective communication lines with all
To action and resolve customers issues as they may arise and identify processes for corrective action
To support the business in achieving and surpassing revenue targets
Employ effective people management skills to manage the administrators and engineers, and maintain strong motivation and performance levels

To be considered, you will need:-

Strong administration background in MHE/plant or similar industries.
Ability to thrive in a busy, ever-changing environment
Good level of attention to detail and conscientiousness
Ability to multi task
Mathematically competent with good IT skills
Confident and clear telephone manner
Excellent communication skills
People management skills

On offer is a great work environment, friendly team and a competitive salary up to £28k so if interested, please apply here.''

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