Benefits Advisor

MEM Recruitment are looking for an experiencedBenefits & Money Advisorto work remotely for a high-end housing provider.

Main purpose of the Job:

1. Delivering a high performing, customer focused service for customers across all areas, ensuring the provision and development of good quality advice and information on Money and benefits, and other social welfare matters as appropriate.

2. Help the association meet its corporate objectives by delivery of a proactive and preventative customer focused income management service.

3. Increasing benefit awareness and promoting benefit entitlements and a culture of payment amongst our customers, assisting in maximising customers income levels.

4. Manage complex cases relating to welfare benefit and debt management and liaise with external agencies where required including CAB, CLS and other debt management agencies.

Our successful candidate will have the following skills and experience;

Excellent experience in providing money/benefit/welfare advice.

Experience in calculating benefit entitlement and identifying errors and under claiming.

The ability to effectively communicate with customers and understand their needs, often in emotional and sensitive situations.

Knowledge of all benefits available and how these can be claimed, including those for EU nationals

Salary

£35,123 + car allowance