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We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact center solutions for our clients. You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.
Responsibilities:
Technical Implementation:Develop, test, and deploy components of contact center solutions under the guidance of senior engineers and architects.
AWS Utilization:Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact center solution development.
Amazon Connect Proficiency:Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.
CDK Familiarity:Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.
Problem Solving:Troubleshoot and resolve technical issues.
Learning and Development:Continuously expand knowledge of Amazon Connect, AWS services, and contact center technologies.
Qualifications:
Basic understanding of cloud computing and contact center concepts.
Exposure to AWS services and architecture.
Strong problem-solving and analytical skills.
Attention to detail and ability to follow instructions.
Good communication and teamwork skills.
Preferred Qualifications:
Experience with scripting languages (Python, JavaScript).
Experience with performance and load testing of Managed services
