Credit Controller

An exciting opportunity has arisen for a Credit Controller to join an established organisation based in Somerset on a part-time, permanent basis. This is a home working opportunity with occasional travel required to office based in Wells, Somerset.

Working hours are Mondays and Tuesdays (7.5 hours) and Wednesdays (4 hours in the afternoon)

The successful candidate will ensure that income is accurately and completely posted to the company’s finance management systems. Resolving allocation queries and supporting the Financial Operations Team Leaders. Issuing sales ledger invoices, receiving, posting and reconciling income and posting this accurately to customer accounts, providing credit control support; issuing reminders and chasing debt as necessary.

Credit Controller key accountabilities:

• Processing all payments received and ensuring that these are allocated to accounts. Posting of cash and benefit, manually and by batch to the finance management system. Posting of other debtor invoices and cash receipts to the finance system
• Raise and despatch debtor invoices and respond to requests from customers to make payments by standing order, direct debit and giro
• Reconciliation of cash and transfer postings and resolution of unposted and queried items
• Preparation of refunds
• Posting universal credit payments to customers’ accounts
• Examinations of current customer and debtor credits, and other customer credits
• Seeking prompt recovery of unpaid accounts and other debts not dealt with by the income recovery team
• Administration and collection of Direct Debits, including recording and correction of rejections
• Creating/amending customer accounts as and when necessary
• Resolving rent allocation queries

Provide credit control service cover for Financial Operations Team Leader including:

• Timely and effective collection of all debts and customer payments
• Maintaining contact with customers to ensure invoices are clear for payment
• Resolving queries both internally and externally around outstanding invoices
• Ensuring reconciliation between the bank, the housing management system and the financial ledgers can be completed
• Clearing suspense accounts
• Any other reasonable requests as required by Team Leaders

Financial Operations Officer skills and experience:

• Working with computerised accounts systems and able to pick up new I.T. systems quickly
• Experience of working in a transaction processing office environment
• Reasonable level of IT skills, including proficiency in Microsoft Office suite (excel, Word and Outlook) and CRM databases
• Good numeracy, analytical and financial skills
• Ability to work to tight deadlines
• Ability to spot, challenge and resolve anomalies.
• Able to communicate effectively with customers and staff in writing, face to face and over the telephone.
• Able to act on own initial with minimal supervision.
• Ability to be able to prioritise workload, and make sure that routine processes happen.
• Knowledge and experience of working in an area where data protection is imperative, and of adhering to controls to mitigate this risk