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Job Title: Customer Services/Telesales Team Leader
Monday to Friday 9am – 5pm
Salary: £35-40,000 plus bonus!
Pension, Life Assurance, 25 days Holidays.
About Us:
Our client are market leaders in the FMCG food sector who are committed to providing excellent customer service and innovative solutions. They are looking for a motivated and experienced Customer Services / Telesales Team Leader to join their dynamic team and help continue to grow and succeed in delivering top-notch service to their customers.
Key Responsibilities:
- Lead, manage, and motivate the Customer Services/Telesales team to achieve sales and profit targets.
- Serve as the communication centre for customers and internal departments related to customer service.
- Develop and implement cost-effective and efficient operational methods to streamline the department.
- Communicate promotions to customers and assist in driving telesales initiatives.
- Collaborate with supply chain to manage stock by notifying stock outs.
- Train team members on systems and reporting procedures.
- Ensure prompt and effective resolution of customer service issues.
- Handle inbound customer calls and emails, ensuring a smooth and efficient service experience.
- Process orders accurately and timely, preparing performance reports as required by the business.
- Meet or exceed sales targets and promote customer engagement and retention.
- Monitor and update customer pricing, ensuring competitive rates.
- Facilitate the onboarding of new customers efficiently and proactively.
Key Deliverables:
- Achieve team sales and profit targets on a monthly, quarterly, and annual basis.
- Maintain high levels of customer service and satisfaction.
- Produce accurate and timely reports for management and sales meetings.
- Conduct regular team performance reviews and ensure continuous development.
- Oversee the smooth running of daily operations for Customer Services and Telesales, ensuring efficiency and productivity.
Required Skills & Experience:
- Experienced working in a busy office with telesales and customer service activity.
- Supervisory experience in a customer service/telesales environment.
- Experience in a fast-paced office setting, ideally within the FMCG sector.
- Proficient in Microsoft Office (Excel, Word, etc.).
- Strong time management and organizational skills.
Why Join Us?
Our client offer a competitive salary, excellent career development opportunities, and a collaborative work environment where your contributions truly make a difference. If you're a dynamic leader with a passion for customer service and sales, we’d love to hear from you!
If you wish to apply for this role, please click on the apply button with a copy of your up to date cv.
Not right for you? We’d still like to speak with you about other opportunities, so please do send an up-to-date copy of your CV and we will call you.
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