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German Speaking Customer Service Advisor
Location: Welwyn Garden City (Town Centre)Salary: £24,000 - £26,000 (Dependent on Experience)Hours: Monday to Friday, 9am - 5pm
Are you a skilled and passionate German-speaking Customer Service Advisor? Our client, a leading IT services and technology company, is looking for a dedicated professional to join their growing team in Welwyn Garden City.
For over 15 years, this dynamic business has been supporting companies in achieving their strategic goals. With a strong commitment to collaboration and company values, they offer a thriving workplace environment, enabling employees to excel and contribute to global expansion.
Key Responsibilities:
- Answering and managing inbound customer calls.
- Making outbound calls to customers.
- Resolving customer issues and providing effective solutions.
- Managing customer bookings and handling queries and enquiries.
- Responding to customer emails in a timely manner.
- Upselling products and processing orders in the system.
- Collaborating with other departments to ensure first-contact resolution.
- Handling escalation calls professionally.
- Providing accurate product and service information to customers.
Requirements:
- Fluency in both German and English (written and spoken).
- Excellent customer service skills with a customer-focused mindset.
- Strong communication and interpersonal skills.
- Ability to deliver a first-class service and resolve queries effectively.
What's in It for You?
- Competitive salary.
- 22 days holiday plus bank holidays.
- Pension scheme.
- Private medical insurance.
- Opportunities for career development within a supportive environment.
If you are a dedicated and German speaking customer-focused professional looking for your next opportunity, apply now and become part of a growing company that values excellence and teamwork!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
