Helpdesk Coordinator

Role: Helpdesk Coordinator

Location: Welwyn Garden City

Hours: Monday to Friday, 37 hours a week

Salary: £26,250

An excellent opportunity has now arisen for an experienced Helpdesk Co-ordinator to join our client based in Welwyn Garden City

Our client is seeking an individual with facilities helpdesk experience, strong communication skills and some experience of inputting / processing invoices.

Duties of a Helpdesk Coordinator:

• Respond to help desk requests in person, via the phone, email or through the helpdesk system.
• To be able to co-ordinate Internal maintenance engineers/decorators and external contractors, including working alongside other external helpdesk operatives and systems.
• To be able to plan maintenance and decorating work effectively
• Research all help desk requests, using available information & resources.
• Advise help desk callers on appropriate actions being taken.
• Log all help desk interactions.
• Redirect problems to appropriate resources.
• Identify and escalate situations requiring urgent attention.
• Track and route problems, requests, and document resolutions.
• Raising and processing purchase orders.
• Processing invoices.
• Providing cover for Reception.

What we would like from you:

• Proven experience within facilities helpdesk and a busy facilities environment
• Understanding of compliance and working with SLA’s
• Experience of compliant handling
• Excellent communication skills and telephone manner
• Advanced computer skills

If you are interested in this role, please apply below with your most recent CV.

WGCCOMMPERM

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