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We are looking for a bright and enthusiastic individual with excellent communication skills to join our client in Welwyn Garden City.
Helpdesk Advisor - The Details
- £24,000 per annum + £2k bonus & potential for progression
- Hours of work between 8.00am - 5.30pm
- great holiday entitlement + bank holidays
- Onsite parking
Helpdesk Advisor - Job Overview
- Providing telephone and email support to customers.
- Diagnosing and taking ownership of faults
- Working with third party suppliers to manage new orders and faults.
- Provisioning new and managing existing orders and maintaining existing customers, managing multiple orders.
- Capturing and logging information accurately in our customer database.
- Providing progress updates to key stake holders at project milestones.
- Occasional site visits to assist with installations and diagnosing faults.
- Raising ad-hoc invoices for department purchases working on occasion with our finance team.
Helpdesk Advisor - Skills and Experience Required
- Must be a driver or live in WGC due to location
- Strong communication skills and confidence to speak with all customers
- Query resolution experience
- Excellent attention to detail
- Experience within retail background is preferred
Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.
