Business Support Administrator Location: Welwyn Garden City Hours: Monday - Friday, 9-5:00pm Salary: 拢30,000 - 拢32,000 聽 聽 About the Role The Business Systems Support Administrator will support various business functions by managing system-related requests and ensuring seamless operations across platforms. They will be responsible for handling small-scale system changes from approval to implementation, managing stakeholder expectations, and delivering training to users across different teams. In this role, the administrator will assist in maintaining system efficiency, troubleshooting technical issues, and providing support to both technical and non-technical users. They will also contribute to the improvement of training materials and the overall functionality of business systems. 聽 Key Responsibilities 路Manage support tickets through the IT service desk, reviewing progress regularly. 路Develop and maintain training materials (e.g., guides, short videos) and deliver training sessions to internal teams and external users. 路Provide first-line technical support for business applications, websites, and integrated systems. 路Investigate and resolve integration issues between key platforms such as CRM, call centre tools, and web applications. 路Manage user access and permissions, including setting up new users and maintaining security protocols. 路Oversee small system changes, ensuring proper documentation and communication of risks. 路Liaise with key stakeholders to manage support requests and system improvements. 路Provide ad-hoc help desk support as needed. 聽 About the Candidate 路Experience in developing and delivering training materials is essential. 路Strong ability to collaborate with business users and stakeholders to achieve objectives. 路A minimum of two years' experience in a similar role. 路Knowledge of change management processes is desirable. 路A problem-solving mindset with the ability to work in a dynamic environment. 路Excellent attention to detail and the ability to manage digital content effectively. 路Proficiency in Microsoft PowerPoint, Word, and Excel. 路Experience in documenting processes and procedures. 路Self-motivated with strong written and verbal communication skills. 聽 What the Organisation Offers 路Competitive salary (拢30,000 - 拢32,000 per year) 路Company pension scheme 路Cycle-to-work program 路Health & wellbeing initiatives 路Free on-site parking 路Sick pay 路Hybrid work opportunities 聽 References Available Request 聽
Back to searchBusiness Support Administrator
Smart 10 ltd
Posted 10 hours ago, valid for 2 days
Welwyn Garden City, Hertfordshire AL86HA, England
拢30,000 - 拢32,000 per annum
Full Time
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Sonic Summary
- The Business Support Administrator position is located in Welwyn Garden City and offers a salary between 拢30,000 and 拢32,000 per year.
- The role requires a minimum of two years of experience in a similar position, particularly in developing and delivering training materials.
- Key responsibilities include managing support tickets, providing technical support, and overseeing small system changes.
- The ideal candidate should possess strong collaboration skills, attention to detail, and proficiency in Microsoft Office applications.
- The organization offers various benefits, including a company pension scheme, health initiatives, and hybrid work opportunities.
