Service Desk Advisor

This a lovely company based in Welwyn Garden who are looking for a Service Desk Advisor to join their team as soon as possible. You will only be dealing with business customers in this corporate driven company.

In this role, no day is ever the same. There are a wide variety of tasks that will require your eye for detail and determination to resolve complex issues.

We are looking for the right person who wants to shape and develop their role and the way we process data within our growing business.

Although telephony and IT experience are desirable, don’t be put off as they will teach you all the skills you need to know.

You will be responsible for: -

• Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules.
• Logging all queries presented ensuring detailed and accurate in our CRM database.
• Diagnosing and taking ownership of faults.
• Providing progress updates to key stake holders at project milestones.
• Providing out of hours support on a rotational basis (You will be paid for this)
• Occasional site visits to assist with installations and diagnosing faults.
• Compiling bespoke data reports on customer’s consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage.
• Raising ad-hoc invoices for department purchases working closely with our finance team.
• Working with third party suppliers to understand current estate and contractual status, managing and completing caseation of redundant services.
• Analysis on current consumption against our recommended rates.
• Creating contracts and comparing invoices are correct to completed contracts.
• Providing telephone and email support to customers.

The ideal Person:

• Good attention to detail
• Excellent Customer Service and telephone skills
• Able to multi-task
• Tenacious in achieving problem resolution and customer satisfaction
• Good level of numeracy

Perks of the role: -

• Generous bonus £1,500-£2,000 OTE per year
• Training and development opportunities
• 37.5hr week Monday-Friday
• Generous company pension scheme*
• Employee discounts and savings*

*Available upon completion of probation.

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.