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Role Overview
Our client is seeking a dedicated and customer-oriented Junior IT Support Engineer to join their team. In this role, you will provide onsite support to a large userbase, addressing their IT issues and queries with efficiency and a high level of customer service. Your ability to solve problems and interact positively with users will be key to ensuring their satisfaction.
Your Responsibilities
- Deliver both proactive and reactive IT support directly to end users.
- Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs).
- Recognise and report recurring issues to the appropriate teams for further analysis.
- Set up and configure computers for new employees and upgrade existing equipment.
- Support various enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink (training will be provided).
- Assist with the use of iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology.
- Develop a thorough understanding of the products and services to help users maximise their use.
What you'll need to succeed
- Willingness to travel to Welwyn Garden City five days a week.
- Strong problem-solving abilities and excellent customer service skills.
- Experience with ITSM systems for logging and tracking incidents.
- Capability to identify and escalate recurring issues.
- Effective teamwork skills to build strong relationships within the team.
- Experience with iOS devices, Windows hardware, and meeting room technology (advantageous).
- Previous experience in a customer-facing role, providing both reactive and proactive support.
What you'll get in return
- 3-Month Contract with the potential for extension
- 20 - 22.56 per hour via Umbrella
- 37.5 hours a week schedule
- Training is provided on enterprise solutions and continuous learning opportunities.
- Opportunity to expand your IT experience with a large userbase and work within a supportive team environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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