Senior Pensions Administrator

Senior Pensions Administrator

Location: Hybrid (3 days per week in Hertfordshire office)

Salary: Up to £42,000

About the Role: Our client is seeking a highly motivated and experienced Senior Pensions Administrator to join their dynamic team. You will be instrumental in supporting the administration team, handling complex technical administration cases and calculations within a defined benefit scheme. This role will require you to manage multiple responsibilities while ensuring compliance with all relevant UK pensions legislation.

About Our Client: Our client is dedicated to customer satisfaction. Their core purpose is to serve customers, communities, and the planet a little better every day. This means acting as a responsible and sustainable business for all stakeholders.

They are committed to fostering an inclusive workplace where everyone feels able to be themselves. Recognising the value diversity brings, they are proud to be accredited as a Disability Confident Leader and are committed to offering a fully inclusive and accessible recruitment process.

Key Responsibilities:

• Perform calculations and manage member correspondence, ensuring completion within Service Level Agreements (SLA).
• Handle calculations and correspondence for high earners, including management of legislative controls for protection.
• Conduct QA checks on colleague communications, ensuring compliance with pension regulations.
• Update and reconcile worklists to maintain compliance.
• Review transfer cases to ensure they meet regulatory standards.
• Manage email correspondence and team inboxes efficiently.
• Assist auditors with queries during the annual audit process.
• Complete and review complex member calculations, maintaining SLA standards.
• Review complaint/historic pension transfer cases and authorize daily payments.
• Support processes to maintain compliance and minimize escalations and complaints.
• Provide support and testing for cyclic and key projects.
• Assist the team in preparing for PMI exams and proactively suggest process improvements to drive efficiency.

Required Qualifications and Skills:

• Extensive experience in DB Pension Scheme administration.
• Experience within in-house or third-party administration environments.
• Expertise in technical benefit calculations.
• Up-to-date knowledge of UK pensions legislation.
• Strong prioritization and time management skills.
• Excellent communication skills, both written and verbal.
• A strong team ethic and a willingness to assist others.
• Highly motivated with a keen desire to learn.
• Strong numeracy and analytical abilities.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Access).

What's in it for You: Our client offers a competitive benefits package designed to support your wellbeing and professional growth. Benefits include:

• Colleague bonus scheme.
• Holiday entitlement starting at 25 days plus a personal day (plus bank holidays).
• Holiday buy scheme via salary sacrifice.
• Retirement savings plan with matched contributions between 4% and 7.5%.
• Life Assurance (5x contractual pay).
• Generous maternity, adoption, and paternity leave packages.
• Flexible working options from day one.
• Free 24/7 virtual GP service and Employee Assistance Programme (EAP).
• Access to colleague discounts in-store and online, plus additional savings on everyday purchases, dining out, and utility bills.
• Ongoing learning opportunities and award-winning training to help you achieve your career aspirations.