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Travel Sales Consultant required by required by a Friendly, Active Travel, Tour Company. £25K per annum. Based in Hertfordshire. Travel Sales Consultants deliver excellent customer service by promoting and selling group tours. They convert enquiries into sales, upsell and cross-sell, while also managing administrative tasks related to bookings, such as flight arrangements, with a consultative and empathetic approach to client needs.
Travel Sales Consultant Responsibilities:• Leverage expertise to guide customers in selecting the ideal holiday to various global destinations.• Utilize strong sales abilities to meet monthly targets and identify upselling opportunities.• Build and maintain customer relationships, providing outstanding service and cultivating a personal client base.• Respond quickly and effectively to inquiries via web/live chat.• Proactively generate sales through lead follow-ups and outbound calls.• Ensure customer satisfaction and uphold the company’s reputation through excellent service.• Share in-depth product knowledge with clients and team members.• Collaborate with Tour Leaders and other key stakeholders to foster relationships.• Keep clients informed with regular updates on pending queries.• Understand and support the team’s administrative tasks.• Participate in overseas educational/UK trips and occasionally attend trade events as needed.• Adhere to the company’s Health and Safety policies.• Be available to work Saturdays on a rotation and remain flexible with hours.Travel Sales Consultant Skills and Experience:• Previous sales experience, preferably in the travel industry.• Strong customer service skills and a drive to succeed.• Friendly, professional phone etiquette.• Good understanding of geography.• A passion for walking and travel experience.• A consultative, empathetic approach to customer needs.• Ability to inspire enthusiasm for walking holidays in clients.• Excellent communication skills, both written and verbal.• Ability to perform well under pressure.• Flexible, adaptable, and able to manage multiple tasks.• Self-motivated and capable of working independently, as well as within a team.• Keen attention to detail and accuracy.• Familiarity with GDS (Amadeus) is preferred but not required, as training is available.Travel Sales Consultant Additional Info:• Monday – Friday, 9am – 5.30pm• Hybrid working 3:2• Travel!
If you would like to apply for this Travel Sales Consultant role please send your CV with a cover note explaining your suitability to
