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In this role, you'll be accountable for:
- Creating a content strategy that aligns with the end clients: product vision, strategy, short term goals and long-term roadmaps.
- Collaboration with wider teams, including UX and UI designers, product owners, developers and user researchers to create, iterate and evolve new customer experiences.
- Set-up communication standards, enabling internal product managers to create their own communications with consistency across their branding and approach
- Set-up documentation standards that enable product managers to develop process documentation for product consumption and use.
- Collaborate with researchers to define user tests, analyse research and use findings to shape copy and content decisions, with a focus on a better user experience.
- Engage with senior stakeholders, ensuring communication aligns with their strategic direction.
- Showcase the importance and value of UX writing with stakeholders across the business, including brand and marketing teams.
Experienced required:
- Experience as a content manager / UX author, working with a technical discipline
- Strong experience in UX writing across digital platforms, products and services
- Understanding of UX writing best practice and it's value across the business,
- Proven track record as a content manager / UX author ideally in a technical discipline
- A sharp eye for detail with the ability to establish consistency of language across every component.
- A real dedication to understanding user needs to help define what, why and how of the problems you're solving
- Experience with tone of voice and how to adapt it for different customer journeys
- Driven by understanding the importance of accessibility and inclusivity, particularly the use of clear language and the importance of screen reader functionalities and voiceover.
