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About Us: Join our dynamic Managed Service Provider (MSP), where innovation meets dedication! We pride ourselves on delivering top-tier IT solutions and support to businesses worldwide. Our team is composed of tech-savvy professionals who are passionate about transforming IT landscapes.
Role Overview: We are on the hunt for a seasoned Senior Application Support Analyst with over 5+ years of experience in supporting AWS and Azure applications. As a vital member of our remote team, you will play a key role in ensuring the seamless operation of our clients' applications, providing expert troubleshooting, and delivering unparalleled customer service.
Responsibilities:
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Provide advanced technical support for AWS and Azure applications.
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Troubleshoot and resolve complex application issues.
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Collaborate with cross-functional teams to ensure application reliability and performance.
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Perform application monitoring and maintenance.
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Develop and implement support strategies and best practices.
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Document technical issues and solutions for knowledge base.
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Train and mentor junior support analysts.
Qualifications:
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5+ years of experience in application support, with a focus on AWS and Azure.
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Proficiency in troubleshooting and resolving technical issues.
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Strong understanding of cloud infrastructure and services.
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Excellent communication and customer service skills.
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Ability to work independently in a remote environment.
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Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are a plus.
