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Remote Senior Application Support Specialist

IT Search & Select
Posted 19 days ago, valid for 3 days
Location

Welwyn, Hertfordshire AL6 9ET, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Join a dynamic Managed Service Provider (MSP) focused on delivering top-tier IT solutions globally.
  • We are seeking a Senior Application Support Analyst with over 5 years of experience in supporting AWS and Azure applications.
  • The role involves providing advanced technical support, troubleshooting complex issues, and ensuring application reliability.
  • Candidates should possess strong communication skills and the ability to work independently in a remote environment.
  • Salary details are not specified, but relevant certifications are a plus for applicants.

About Us: Join our dynamic Managed Service Provider (MSP), where innovation meets dedication! We pride ourselves on delivering top-tier IT solutions and support to businesses worldwide. Our team is composed of tech-savvy professionals who are passionate about transforming IT landscapes.

Role Overview: We are on the hunt for a seasoned Senior Application Support Analyst with over 5+ years of experience in supporting AWS and Azure applications. As a vital member of our remote team, you will play a key role in ensuring the seamless operation of our clients' applications, providing expert troubleshooting, and delivering unparalleled customer service.

Responsibilities:

  • Provide advanced technical support for AWS and Azure applications.

  • Troubleshoot and resolve complex application issues.

  • Collaborate with cross-functional teams to ensure application reliability and performance.

  • Perform application monitoring and maintenance.

  • Develop and implement support strategies and best practices.

  • Document technical issues and solutions for knowledge base.

  • Train and mentor junior support analysts.

Qualifications:

  • 5+ years of experience in application support, with a focus on AWS and Azure.

  • Proficiency in troubleshooting and resolving technical issues.

  • Strong understanding of cloud infrastructure and services.

  • Excellent communication and customer service skills.

  • Ability to work independently in a remote environment.

  • Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are a plus.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.