Executive Assistant and Office Manager

Executive Assistant and Office Manager
Location: Hertfordshire
Salary: 25,000 - 35,000 depending on experience

Are you an organised, proactive, and customer-focused individual? We are looking for an Executive Assistant and Office Manager to join our team in Hertfordshire. This diverse and dynamic role will involve supporting our Directors while ensuring the smooth operation of our office and associated systems. If you have a passion for customer service and a commitment to helping build a valued, family-centric brand, we want to hear from you!

Key Responsibilities:

Executive Assistant to Directors:

• Provide proactive administrative support to the Directors.
• Manage the customer complaint procedure, ensuring timely resolution and customer reassurance.
• Handle the Afterbuild (aftercare) service, reviewing and reporting defects to Directors.
• Create high-quality customer manuals and handover packs that go "above and beyond" in delivering value.
• Assist with sales support, including logging sales inquiries, establishing genuine interest, and liaising with estate agents and sales progressors.
• Provide weekly reports on activities and task progress to the Directors via Teams.

Office Management:

• Oversee all reception-related duties, providing a warm and professional welcome to customers, partners, and suppliers.
• Prepare the office for meetings to ensure a professional, positive impression.
• Maintain a tidy office, manage office supplies, and organise the storeroom and inventory.
• Order and manage material samples to ensure availability.

Data and System Management:

• Maintain accurate records and manage both electronic and paper filing systems.
• Ensure all customer data is managed confidentially and in line with company procedures.
• Organise and audit company systems, databases, and procedures to ensure efficiency and effectiveness.

What our client is looking For:

• Strong organisational skills with a keen attention to detail.
• Excellent communication skills, both written and verbal.
• A customer-centric approach with experience in customer service.
• Proactive and solution-oriented with the ability to multi-task.
• Previous experience in an administrative or office management role is a plus.
• Experience with sales support or reporting is desirable.

What's on offer?

• Competitive salary (25,000 - 35,000 depending on experience)
• Work within a family-oriented and supportive environment.
• Opportunities for career progression as part of a growing company.