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Customer Support Advisor

The Graduate Project
Posted 14 hours ago, valid for 16 days
Location

Wembley, Greater London HA0 2AW

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Employee Discounts

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is seeking a Customer Support Advisor to join their customer service team, acting as the first point of contact for customers through various communication channels.
  • Candidates should have a minimum of 2 years of experience in customer service, preferably in an office or call center environment.
  • The role offers a competitive salary and includes benefits such as 25 days of annual leave, private healthcare, and employee discounts.
  • Responsibilities include handling inquiries, managing online store customer service, and providing technical support while maintaining service quality standards.
  • The position requires strong communication skills, the ability to multitask, and experience with CRM tools, with a mix of office-based and remote work.

Role Overview

Our client is looking for a dedicated Customer Support Advisor to join their dynamic customer service team. The Customer Support Advisor will be the first point of contact for customers, offering assistance across various channels including phone, email, live chat, and social media platforms. The ideal candidate is passionate about delivering outstanding customer service and enjoys problem-solving in a fast-paced environment.

Responsibilities

  • Handling customer inquiries via multiple communication platforms
  • Managing online store customer service
  • Providing technical support across a wide range of products
  • Monitoring and maintaining service quality standards
  • Assisting with any ad-hoc tasks as required

Requirements

  • Minimum 2 years of experience in customer service (office or call centre)
  • Strong communication and active listening skills
  • Proven ability to handle complaints professionally and maintain calm under pressure
  • Experience using CRM tools (Zendesk preferred)
  • Ability to multitask and maintain high attention to detail
  • A team player with a desire to help others

Benefits

  • 25 days annual leave plus bank holidays
  • Competitive salary and pension contributions
  • Private healthcare from day one
  • Employee discounts

This role combines office-based work (3 days in the office) with remote working (2 days from home).

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.