Housing Customer Services Officer

Good Afternoon,

I am currently representing Brent Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 17.27 which is negotiable dependent upon experience.

We are looking for a Housing Customer Services Officer this role will be: HA9 0FJ

The right candidate will:

• To provide a professional first point of contact and to work effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering a range of up to seven specialist Council services. These may include a selection of the following: Responsive Repairs, Planned Maintenance, Housing Management, Estate Services, Income enquiries and collection, Leasehold enquiries and collections, Homelessness services and Housing Allocations amongst others.
• You will be delivering services via phone, email and social media and utilising various I.T systems to log and resolve enquiries.
• You will be supporting and encouraging customers in the use of self-service options.
• To efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, ensure the accurate diagnosis and specification of responsive repairs, process payments, log complaints and handle transactions in accordance with protocols for data entry and compliance.

We require the following:

• Experience of providing a customer-focused service in a demanding, fast paced customer service environment including areas requiring the application of discretion or judgement.
• Experience of effectively resolving enquiries covering a range of enquiry types delivered through channels including phone, email, web chat and social media.
• Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon,