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Wembley
Ict help desk manager
Service Desk Operator

Service Desk Operator

Burton Bolton & Rose Recruitment Services Limited

Posted 3 days ago, valid for a month

Wembley, Greater London HA9 9QW

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for a Service Desk Operator located in London, NW9, offering a salary of £30,000 plus benefits such as pension, private medical insurance, and parking.
The role requires strong telephone communication and organizational skills, with duties including handling incoming calls and emails from clients.
Responsibilities also involve coordinating repairs, setting up jobs in the computer system, and allocating work to maintenance engineers.
The operator will track jobs from initiation to completion and liaise with clients to ensure satisfaction with the service provided.
Candidates should have relevant experience, although the specific number of years required is not mentioned in the job description.

Service Desk Operator

London, NW9

£30,000 + Pension + Private Medical Insurance + Parking

If telephone work and organisation are two of your main skills then this role for a Service Desk Operator is right for you, no two days will be the same in this job.

Some of your duties will include:

- Working on busy helpdesk and handling incoming calls and email from clients

- Co-ordinating repairs and maintenance support on behalf of clients when needed

- Setting up new jobs to be completed on computer system and preparing job sheets

- Allocating work to be completed to external team of maintenance engineers

- Tracking jobs being completed from instigation point through to completion

- Liaising with clients after job has been completed to ensure they are happy with service

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