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NEW NETWORK INFRASTRUCTURE ENGINEER - MSP JOB AVAILABLE NEAR WEMBLEY, GREATER LONDON
- Hybrid Working - 2-3 days in the office
- Paid travel expenses for client site meetings in London
- Fantastic company environment / culture
- Opportunities to progress and learn new skills
THE COMPANY OVERVIEW
We are searching for a bright and experienced Network Infrastructure Engineer – MSP to join a very well-established IT Solutions business based in Wembley, Greater London. You will be joining a technology business with over 20 years’ experience in fully managed end-to-end IT services for an array of clients. Their areas of expertise include cyber security, private cloud hosting, ShareFile, Microsoft 365, IT Support, etc. They have teams in the UK and across Asia and they are looking to add new talent to their team in Wembley. Being based on the West side of London. They are commutable from parts of Middlesex, London, Surrey, Berkshire, Hertfordshire, Bedfordshire, and probably a few other counties if you’ve got good train links into London!
THE JOB
As a Network Infrastructure Engineer – MSP you will continuously assist with 2nd and 3rd line technical support to existing customers. This will predominantly be on the phone and remote, but it may also involve onsite attendance where necessary. You will aim to resolve user problems, whilst working closely with senior engineers / managers to maintain and improve the customer service experience. This job is not limited to support. We are always looking to improve our technology, and this is where our talented IT Engineers come in. You will be involved in maintaining network infrastructure (Cisco / Juniper) at the data centre, as well as assisting with design and development of IT infrastructure.
WHAT IS REQUIRED FROM YOU
- Previous Network Engineering experience is a must.
- End to end IT support, technical support experience.
- Experience in helpdesk support, 2nd Line support, and ideally up to 3rd Line Support.
- CCNA qualified. CCNP would be beneficial.
- Network Infrastructure capabilities, using Cisco and Juniper.
- An understanding of vendor technologies – Microsoft, Citrix, HP, etc.
- Strong communication skills for customer relationship development.
