Night Resident Experience Assistant

Title: Night Resident Experience Assistant

Location: Wembley

Salary: up to £29,500

Shift pattern: 4 on 4 off rota, 7.30pm to 7.30am

Cobalt are working with a luxury Build To Rent development in Wembley to recruit for a Night Resident Experience Assistant.

The ideal candidate will come from a property background and be able to deliver exceptional and consistent customer service which will be mainly face to face but also in writing and telephone if needed.

Key Responsibilities

• Welcoming visitors to the building in a courteous and helpful manner.
• Quality control of all amenity spaces, ensuring all areas present well at all times
• Taking inbound phone calls, redirecting or taking messages as required.
• Taking delivery of parcels and distributing to residents' lockers.
• Responding to resident queries promptly by telephone and email.
• Logging the distribution of necessary equipment for the use of Resident Experience Managers.
• Scheduling resident arrivals and departures and associated activities.
• Maintaining logbook of current and past contractors and onsite visitors.
• Key management including signing out of key fobs to contractors and ensuring their prompt return.
• Assisting the team with resident event planning, management and execution.
• Logging reactive maintenance enquiries and passing them onto Resident Experience Team/Maintenant Operative.
• Carrying out Inventory and check out reports (using iPad and specialist software) for tenancies. Providing reports to Resident Experience Manager once complete.
• Office and kitchen supplies stock management to include loading and unloading dishwasher on a daily basis (office cleaner will take care of the rest).
• Ensure comprehensive handover at the end of all shifts.
• Monitoring CCTV.
• Reporting incidents to the National Operations Centre and to the General Manager.
• H&S compliance - Conducting flushing of water outlets and logging data. Regular building patrols. Undertaking weekly Health and Safety checks.

Essential Skills

• Ability to demonstrate good levels of customer service at all times.
• Ability to work on own initiative and deal with demanding situations.
• Honest and reliable work ethic.
• Partake in on-site training for emergency procedures.
• Excellent organisational, interpersonal and communication skills.
• Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
• To undertake additional training and career development.
• Well presented.
• Accurate record keeping with good attention to detail.
• Must be computer literate and be able to use Word, Excel, PowerPoint, Outlook

Desirable Skills

• Operational experience within the hospitality and/or property sector
• Basic knowledge of H&S legislation.
• The candidate attributes detailed above are considered to be non essential although training will be provided on more technical aspects of the role.