Leasing/Lettings Executive

Lettings / Leasing Executive - Build to Rent Property

£30-34k + bonus

Wembley Area

5 days over the week including usual Saturdays (day off in the week in lieu)

Duties and Responsibilities

• Managing all aspects of enquiries, viewings, tenancy progression, contracting, and conversion rates in the property.
• Being the first point of contact for all lettings enquiries via phone, email and in person, ensuring speedy responses in line with SLAs, while offering outstanding service which represents the company’s and client’s values, brand and vision.
• Being a natural negotiator, able to build rapport quickly and effectively, and use sound judgement under pressure to convert interest into bookings.
• Communicating effectively and courteously at all times in all settings, including face to face, telephone, video calls, or in writing, while being able to clearly understand their needs, and respond articulately and appropriately.
• Working with the marketing team, to ensure properties are listed on online platforms and are promoted effectively, and removing properties from the market when they are let.
• Ensuring letting agents provide correct documentation for applications and manage relationships as required.
• Sending applicants for referencing and manage the referencing process.
• Drafting and issue contracts for the General Manager or Resident Services Manager to compliance check and sign.
• Supporting with inventories, pre-tenancy checks, and any other work related to the tenancy as required.
• Ensuring contracts are signed, payments received and Right to Rent documents are certified at move in, and ensure all Pre-Tenancy documents are issued to the resident, ensuring 100% compliance.
• Supporting with move in induction for residents as required.
• Supporting the General Managers and wider team in respect of monitoring, SLAs, and reporting.
• Managing and monitor feedback from potential and current residents to feed into rental income strategies to ensure we are maximising rental income, renewals, and occupancy.
• Supporting with renewals and negotiations of price increases in line with client expectations.
• Working with the General Manager and wider team to review rental pricing on a regular basis, using feedback received from residents and viewers.
• Attending meetings as required.
• Supporting the positive promotion of the property and obtaining of reviews.
• Supporting the General Manager with engaging resident events.
• Leading by example in keeping the development looking clean and well kept, supporting a service-focussed approach.
• Ensuring feedback is received, logged, and reported for enquiries, viewings, and leases.
• Compiling and reviewing competitor reports, and monitoring competitor and sector performance data to support informed decision-making.
• Conduct market surveys and mystery shopping on a monthly basis.
• Working with the Finance team, ensuring compliance with the Housing Act 2004 particularly in relation to Deposit Protection.
• Monitoring void rates, and renewals.
• Ensuring weekly reporting and feedback is compiled in a timely manner.
• Undertake additional relevant duties which fall under the general scope of the role, as directed by your manager.

Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.