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Social Housing | North West London | Resident Liaison Officer/Tenant Liaison Officer (RLO/TLO) | £19 - £22 per hour
Do you enjoy building strong relationships and providing excellent customer service?
Our client, a leading social housing provider, is seeking enthusiastic and compassionate Resident Liaison Officers/Tenant Liaison Officers (RLO/TLOs) to join their team. In this vital role, you will play a key part in ensuring a positive resident experience during major refurbishment and improvement works.
Key Responsibilities:
- Act as the primary point of contact for residents throughout the duration of construction projects.
- Provide clear and concise information about upcoming works, including timelines, potential disruptions, and mitigation measures.
- Address resident concerns and resolve issues promptly and effectively.
- Conduct regular resident meetings to provide updates, answer questions, and gather feedback.
- Liaise with contractors, site managers, and other stakeholders to ensure smooth project delivery.
- Assist vulnerable residents with any specific needs or concerns.
- Maintain accurate records and prepare reports on resident engagement.
- Promote good neighbourliness and community cohesion.
Essential Criteria:
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Ability to build rapport and trust with residents.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organisational and time-management skills.
- Experience in 1 a customer service or community engagement role (desirable).
Benefits:
- Competitive hourly rate of £19 - £22 per hour.
- The opportunity to make a real difference to the lives of residents.
- Gain valuable experience within the social housing sector.
To Apply:
Please submit your CV by clicking on the "Apply Now" button below.
Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Social Housing, Refurbishments, Construction, Customer Service, Community Engagement
