Senior Service Manager

Role:              Senior Service Manager

Based:           Brent and Ealing

Rate:              £30ph umb

Start Date:     ASAP

Duration:       Temp until 21st February with possibility of extension

Hours:           21-35 hours per week (flexible depending on the availability of the right candidate) - Between 9AM and 6PM Monday to Friday (exact hours to be agreed with candidate depending on availability); occasional cover of late duty on Thursday until 9pm would be preferable but is not essential

Our client, a specialist VAWG charity is looking for an experienced senior manager with a proven track record of leadership in providing services to women experiencing violence against women and girls (VAWG) and working with partners and funders, the post holder will hold senior management responsibility for the charity’s Brent and Ealing domestic abuse services. 

Synopsis of duties:

• Hold a key role together with Directors and the CEO in programme and services development, including contributing to the tendering, bidding and strategy for services.  
• Drive and develop existing and new innovative models taking into consideration learning from current services, service-user feedback, current research and policy landscape and developing them into regions where appropriate.  
• Raise the profile, develop and sustain a range of partnerships and represent the charity with its partners and funders.  
• As part of the Domestic Abuse services management team, ensure the implementation of the business plan for services and participate in organisational strategic planning days and events. 
• Implement quality assurance systems, and ensure that the specific KPIs, targets and outcome measures for contract compliance are met, taking appropriate action to manage poor performance as necessary 
• Set up systems and work with the Data Insights Analyst to improve monitoring processes and systems for data, proving the impact of the work, and ensuring feedback from service users is used to improve services.  
• Plan, lead and implement new services and new developments including proactively identifying gaps and incorporating equalities issues. 
• Oversee and ensure casework and safeguarding (including risk and needs assessments and support plans) is to a high-quality standard
• Attend, contribute and communicate outcomes from regular strategic and operational meetings and one to one performance review meetings with funders and partners
• Work with the other domestic abuse management team to accredit and re-accredit services, taking a lead in this work. 
• Instil a sense of unity and purpose into the work of the service through effective leadership.  
• Manage a complex workload, working independently or within a team where appropriate, and problem solve proactively to resolve issues which affect front line services and team performance. 
• Be responsible for line management and performance management of Service Managers and project staff, including annual appraisals and supervision, staff training and development, and ensuring that staff are fully inducted and trained. 
• Effectively manage change within the services and ensure best and most appropriate use of staff to support capacity issues and ensure coverage of the programme. 
• Create and update operational procedures, and policies in collaboration with other Senior Service Managers and the Director of Services
• Deputise for the Director of Services as necessary 
• Advise on and vary programme and project/pilot budgets to ensure high quality service delivery. 
• Ensure, manage and oversee the services work within the budget, are complaint with financial regulations, policies and procedures, and meets funding requirements. 
• Collate and check all payroll data related to programme staff, and other human resources information (such as training, sickness and so on) providing monthly returns to the HR team as required. 
• Develop and maintain relations with, influence, and network with appropriate authorities, organisations, commissioners, and partners. 
• Develop, maintain and review protocols, agreements and contracts with partner agencies while monitoring and reviewing the project.   
• Liaise and collaborate with staff at all levels colleagues to ensure delivery of organisational services and priorities, and undertake such other duties, appropriate to the grade and character of the work, as may reasonably be expected. 
• Be responsible for your own personal learning development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role. 
• Provide on-call management cover as required including management cover for the late evening duty staff rota system.

Essential Requirements

• A relevant qualification or equivalent experience (e.g. management and leadership) with a particular focus on the women’s sector/community and voluntary sector
• Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level and developing and delivering services at senior service management level.
• Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking.
• Significant experience of work with women and/or children with a complex range of needs, risk assessing, needs assessing and safety and support planning.
• Experience of developing relationships with funders/commissioners and achieving required outcomes.

Supporting Futures Consulting acts as both an employer and an agency