Housing Manager (Performance)

Positive Employment is currently recruiting for a Housing Manager for our client a local government organisation in Brent, West London.

The successful candidate will develop and manage a team of front-line Housing Patch Managers to deliver high quality, resident centric, efficient and compliant end to end let to relet tenancy management for a portfolio of tenants.

Ensure that tenancies are managed and enforced consistently and in line with tenancy agreements and appropriate legislation.

Support the General Needs and Travellers Service Manager and the Head of Housing and Neighbourhoods in driving forward improvements, to realise the vision of a being a joined up, cohesive and resident focused landlord, renowned for excellent customer service.

This is initially a 3 month contract with the possibility to extend after that date.

Duties and Responsibilities but not limited to:

• Ensure that l tenants are provided with excellent end to end and let to re-let services, with Housing Patch Managers providing expertise in any issue related to tenancy management, with an open positive attitude to problems. Have overall responsibility for the team’s end to end management of tenants.
• To have oversight of all casework, through monthly case load reviews with Housing Patch Managers, guiding and supporting them to handle cases with autonomy and confidence.
• Monitor and manage staff performance in order that KPIs are achieved, reporting on relevant workstreams and are held to account and supported to succeed on targets for rent, voids, audits and walk-abouts.
• Manage the risk of tenancies not being sustained, by ensuring Housing Patch Managers are visible on estates, in the community, knowing who their tenants are and how to develop strong relationships between themselves, enabling early intervention.
• Manage and respond to complaints relating to the team using these to inform performance issues, gaps in the service and make concerted, evidence-based improvements.
• Ensure risks are mitigated by escalating issues in a clear, meaningful way with a solution focused attitude, and keeping the right people informed at the right time.
• Arrange and chair professionals’ meetings as needed, ensuring HMS are represented and other services are held to account in managing issues such as hoarding, ASB, Cuckooing, and mental health where it impacts well-being, the community or the sustainment of the tenancy.
• Manage the duty rota and manage the service as a duty manager, taking responsibility for coordinating the response to any emergencies and deputising for the General Needs and Travellers Service Manager as necessary.
• Maximise income at every opportunity, ensuring all staff are fully trained and know the impact of their roles on the Housing Revenue Account, have ownership and sight of budgets, spend and waste.
• Ensure that any litigation/potential litigation against the organisation is escalated appropriately

Personal Requirements:

• Required to have or achieve a Chartered Institute of Housing Level 4 qualification.
• Detailed knowledge of Housing Management law, in particular the Landlord and Tenant Act 1985 with a focus on possession proceedings for rent arrears, anti-social behaviour, succession and discretionary tenancies.
• Strong knowledge and understanding of the new regulatory requirements for the sector, the reasons behind them and the importance of delivering on time and creating a culture shift.
• Detailed understanding of the regulatory requirements for social housing landlords and how to embed these into day-to-day practice as a housing professional.
• Strong knowledge of the organisation and its functions, welfare and benefits laws, where and when to go for appropriate support and direction relating to debt management, anti-social behaviour, legal expertise and benefits inclusive of Universal Credit.
• A thorough understanding and personal commitment to achieving equality and diversity both within the service and for residents; understanding the stigma associated to social tenants and commitment to never perpetuating it and always tackling it.
• Good knowledge of standard IT software including Microsoft Office and Teams.

Working Hours: 36hrs / 9:00am - 17:00pm / Monday to Friday

Pay: £34.95 p/h

Please note this role is within the scope of IR35.