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Housing Officer

Hatched Recruitment UK
Posted 9 hours ago, valid for 8 days
Location

Wembley, Greater London HA0 2AW

Salary

£35,000 - £42,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Housing Officer position in Brent involves providing accessible housing management services to renters, owner-occupiers, and shared owners in the borough.
  • Candidates should have a minimum of two years of experience in housing management or a related field, with a focus on customer service and compliance.
  • The role offers a salary of £33,000 per year, emphasizing the importance of delivering quality estate management and health and safety inspections.
  • Responsibilities include managing tenancy breaches, addressing anti-social behavior, and conducting estate inspections to ensure statutory compliance.
  • The Housing Officer will also coordinate with local stakeholders and promote self-sufficiency in services while providing necessary support to customers.

Housing Officer

Brent

Be the face of Brent Housing. Provide visible, accessible housing management services on the ground to customers renting homes, owner occupiers and shared owners in the borough.

Manage the pre-void function (checking in, and checking out process) promoting the Brent Housing Management brand and create the best experience to new and prospective customers.

Manage tenancy breaches in accordance with legislation and policies.

Delivery of quality estate management inspections that meet health and safety and compliance requirements.

Key Accountabilities

Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request. Promote self-sufficiency in our services while offering support to those that need extra help.

Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers' expectations.

Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework.

Deliver a comprehensive lettings service which leaves customers feeling satisfied with Brent Housing Management from day one.

Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews.

Post inspect communal maintenance repairs and undertake follow up actions as required.

Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate crime related ASB to relevant council teams and agencies.

Deliver the premise of 'Every visit counts' by checking interests of other areas including rent collection, property services, community wellbeing and other areas of the council.

Take ownership and report anything people or property related (repairs, cleaning, grounds maintenance, trees etc.) while out on site. Maintaining estates is everyone's responsibility.

Carry out tenancy audits, so that we have a current view of tenants and know those in their household, and a clear understanding of vulnerability.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.