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2nd Line Support Engineer - Up to 40,000 - Wembley - Manufacturing
Overview:
An opportunity to join a company that delivers tailored safety and IT solutions, supporting workplace operations through innovative technology and expert service. This role focuses on providing technical expertise and resolving complex IT issues for client environments.
Key Responsibilities:
- Respond to technical support cases via email, phone, and face-to-face interactions.
- Identify issues and escalate or resolve them following required processes.
- Implement and maintain appropriate security measures.
- Collaborate with the Global Support team to address recurring issues and develop necessary training/documentation.
- Ensure all support cases are logged and updated promptly.
- Assess IT needs and provide end-user training when required.
- Assist in IT project planning and execution.
- Manage cybersecurity initiatives to protect customer and employee data.
- Independently work with vendors.
- Document and innovate technology processes.
- Proactively manage business systems and technologies.
- Maintain confidentiality of sensitive information.
- Experience with Azure, Active Directory (AD), and Networking.
- Proficient in operating systems, software, and computer hardware.
- Background in project management.
- In-depth knowledge of Windows Server and Networking.
- Familiarity with Microsoft Intune.
- Strong problem-solving and critical thinking skills.
- Effective troubleshooting capabilities.
- Commitment to high ethical standards and confidentiality of sensitive information.
- Excellent communication skills, including speaking, writing, and active listening.
- Strong organizational, time management, and prioritization skills.
- Customer-focused with strong interpersonal abilities.
Package:
- Salary: Up to 40,000, based on experience.
- Benefits: Includes pension contributions, professional development, and paid leave.
