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Role: Business Support Administrator
Location: West Bromwich
Salary: £28,000 - £30,000
Duration: Permanent
Start: Immediate
Hours: 8am-5pm Monday to Friday
My client provides high quality, innovative and cost effective residential renovations, refurbishments and extensions in Birmingham & the West Midlands. Their all-encompassing range of home improvement services include single storey extensions, double storey extensions, kitchen extensions & fittings, bathroom extensions & fittings as well as the construction of new build homes.
They go above and beyond to ensure that their staff feel like they are part of the family, rather than just a cog in the machine. Providing staff and customers with the best experience is central to the company ethos, and a mentality that you will need you to bring to this role.
Job description
As a business support administrator, you will be a dedicated point of contact between customers and the building/installation/service engineering teams. You will be responsible for ensuring that customers are ecstatic with the service they are receiving from the company.
Communication with Customers:
As the point of contact for customers, you will be responsible to keep them informed on the processes, timeline and ensure that there are regular updates given to them. A customer should never have to chase use for information on their project.
Attainment of Reviews:
Reviews are very important to marketing efforts. Upon project completion, it will be your responsibility to attain a 5 star review and written review for the Google My Business page.
Aftercare Management:
When receiving any service calls post-product completion, you will be required to handle any requests in a professional, friendly and courteous manner. Then, liaising with the installations team will be required to set up a date for the completion of any additional tasks.
Administrative Tasks:
In this role, you will handle various administrative duties to support project coordination and customer service. Key tasks include; Maintaining accurate and up-to-date records of customer interactions and project statuses. Preparing and managing project-related documentation, such as schedules, invoices, and customer agreements. Ensuring project files are organised and accessible to relevant team members.
Booking Customer Appointments:
You will manage the scheduling and coordination of appointments to ensure customers' needs are met efficiently. This involves; Arranging appointments for initial consultations, site assessments, and project follow-up visits. Coordinating with the architect, site managers, and other team members to confirm availability and avoid scheduling conflicts. Communicating appointment details clearly with customers and sending reminders when needed to ensure smooth appointment management.
Must Haves:
- Ownership of own car and full driving licence
- A good level of administration experience
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