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- Process customer orders accurately and efficiently using our CRM system.
- Prepare and issue quotations, invoices, and delivery notes.
- Monitor and update the sales database to ensure accuracy.
- Act as the first point of contact for customer inquiries via phone, email, or in person.
- Address customer concerns promptly and professionally, escalating issues when necessary.
- Provide product information and recommendations to customers.
- Liaise with internal departments such as production and logistics to ensure timely order fulfilment.
- Track orders and update customers on delivery timelines.
- Compile sales reports and track performance metrics.
- Maintain organised records of sales transactions and customer communications.
- Assist with the preparation of marketing materials, as needed.
- Minimum 2 years' Sales Administration within the fastener industry is required.
- Strong knowledge of fasteners, fixings, or related products.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
- Strong organisational and time-management skills.
- Excellent written and verbal communication abilities.
- High attention to detail and accuracy in data entry.
- Ability to work effectively in a fast-paced environment and handle multiple priorities.
- Familiarity with logistics and supply chain processes.
