Customer Service Manager

We are recruiting for a Customer Services Manager to lead and manage our Customers Services Department. The role requires extensive experience in customer account management and existing business development, order processing fulfilment and shipping.

The Customer Service Manager will be part of the Senior Management Team where you will have input into all aspects of the business.

Excellent communication skills are required to interact within the company and with our international customers and agents. As the organisation goes through a significant period of change you will be a champion of improvement efficiencies within the department.

You should:

• Be confident and have excellent written and verbal communication skills
• Have a thorough understanding on the exportation of goods across borders, duty and incoterms in the post-BREXIT age
• Have positive negotiation skills
• Be resilient through peaks of pressure and working to tight deadlines
• Have extensive similar experience within the manufacturing sector

As well as these skills you should have:

• A Level 5 (or higher) qualification in a Business-related discipline or equivalent
• IATA and IMDG certification
• 5 years in a customer service management and shipping export role with experience of dangerous goods
• Ideally a working knowledge of Sage X3 but this is not essential
• Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets

Hours of work are 8.45 am - 4.30 pm on site, a 36.25 hour week. 25 days holiday (plus all UK bank holidays), free life assurance cover and generous paid sick scheme (both after a qualifying period). We also provide access to a stakeholder pension scheme, a voluntary employee medical cash benefit plan and an employee assistance programme.