Back to search
Involve Recruitment (Midlands) Ltd are working with a large global manufacturing company based in West Bromwich for a Customer Service Team Leader on a permanent basis.
This role will be responsible for overseeing the day-to-day operations of the customer service team, handling escalated customer issues, and ensuring a smooth customer experience - we are looking for someone who lives an breathes customer service with a passion to mentor!!!
- Salary - £30,000 to £35,000
- 37 hours a week Monday to Thursday , 8:30AM TO 4:30pm and Friday 8:30am to 4pm
- Excellent benefits such as training and development, 25 days holiday, discount gym membership, health care plans, pension plans and much more!
Daily duties include:
- ·Lead and support the customer service team in managing daily inquiries, complaints, and service requests.
- Act as the first point of contact for escalated customer issues and ensure prompt resolution
- Develop and implement processes to improve customer service efficiency and satisfaction.
- Monitor customer interactions, ensuring high-quality service and compliance with company standard
- Work closely with production, logistics, and sales teams to address customer concerns effectively.
- Train and mentor customer service representatives to enhance their problem-solving and communication skills
- Analyze customer feedback, identify trends, and provide recommendations for service improvements.
- Maintain accurate records of customer interactions and resolutions for reporting and analysis.
- Assist in setting team goals and performance metrics, ensuring continuous improvement.
If you have Proven experience in a senior customer service role / Team Leader role, preferably in a manufacturing or industrial environment please do not delay in applying !
