Part Time Customer Services Advisor

ROSE & YOUNG RECRUITMENT LTD

Posted 2 days ago, valid for 17 days

West Bromwich, West Midlands B71 1ET, England

£12.5 per hour

Full Time

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Sonic Summary

The Customer Service Advisor position is a part-time role based in West Bromwich, offering flexible hours and a pay rate of £12.50 per hour.
The advisor will serve as the first point of contact for customers, aiming to resolve queries and ensure satisfaction with the company's services and products.
Key responsibilities include maintaining a CRM, tracking deliveries, and escalating issues to the technical team when necessary.
Candidates should possess experience in customer service, although the specific number of years required is not stated in the job description.
The role involves handling a high volume of emails and calls, processing customer orders, and performing related duties as needed.

Customer Service Advisor - Part Time (Flexible to hours of work)West Bromwich£12.50 per hour

*This location is near a tram line.

Part time RoleServe as the first point of contact for customers seeking to obtain advice from the business. With the primary goal to resolve all customer queries and ensure that customers are satisfied with the company’s service or products.To provide a contact point for customer and colleague queries, following up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner.• Escalating problems to the technical team or other members of the product team or Senior Customer Service Advisor/CDM• Maintaining a CRM• Tracking outstanding deliveries and liaising with site managers/transport team.• Answering a high volume of both internal / external emails and telephone calls• Provide a proactive approach to customer service, using the in-house management system• Processing customer orders & raising additional items required to resolve aftercare issues.• Any other related duties.

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