Resident Liaison Officer

Linsco are currently recruiting for a resident liaison officer to start work in West Bromwich.

You will be responsible for maintaining clear communication, addressing resident's concerns, and ensuring minimal disruption to their daily lives during the construction process. This role requires excellent interpersonal skills, strong organisational abilities, and a customer-focused mindset.

Resident Communication:

• Act as the primary point of contact for residents, addressing their questions, concerns, and feedback promptly and professionally.
• Provide residents with clear and timely information about the construction schedule, planned works, and any potential disruptions.

Information Distribution:

• Prepare and distribute newsletters, notices, and other communication materials to keep residents informed about project progress and any changes.
• Organise and attend resident meetings to discuss project updates and gather feedback.

Issue Resolution:

• Address and resolve any complaints or issues raised by residents, working with the construction team to find solutions and minimise inconvenience.
• Maintain a log of all resident communications, issues, and resolutions for reference and reporting.

Site Visits:

• Conduct regular site visits to monitor the impact of construction activities on residents and ensure their concerns are being addressed.
• Provide feedback to the construction team on resident observations and any areas requiring attention.

Support During Works:

• Coordinate with residents to arrange access for construction work, ensuring minimal disruption to their daily routines.
• Assist vulnerable residents by providing additional support and information tailored to their needs.

Health and Safety:

• Ensure residents are aware of and comply with site safety protocols during construction activities.
• Communicate any safety concerns raised by residents to the construction team and ensure they are addressed promptly.

Qualifications desirable would be a basic certificate in NVQ Customer Care but this can be looked past depending on customer care experience and the approach to dealing with clients.

This role set for a start on 24th Feb for a period of 1 month (temporary role)

If you feel you have the relevant qualifications and experience necessary for the role, please apply with your CV.

Linsco is acting as an Employment Business in relation to this vacancy.