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Joining a busy team you will efficiently process sales orders, handle customer sales enquires and quotations whilst providing effective administration support to the smooth running of the team.
CONTRACTED HOURS: 40hours per week (Monday Friday 08:00-16.30)Office based
ENVIRONMENT: Demanding rapid response distribution unit
KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:
Raise, process and update system with sales orders, taking information from schedules / quotations
Liaise with customers and clients over the phone and via emails, ensuring high levels of customer service is maintained at all times
Liaise regularly with internal departments
Use correct processes to ensure all sales enquiries are handled and managed from identification through to resolution, in an effective and professional manner
Manage accounts and assist with the progression of orders
Ensure the correct price is used and prices are maintained to reflect the latest pricelist
Ensure all buying activities are carried out in accordance with procurement processes
Identify opportunities to continually improve processes
Resolve customer enquiries and issues that may arise in a swift and efficient manner
Provide general administrative duties
Comply with Health and Safety responsibilities defined in the company Health and Safety policy
Ensure the quality and accuracy of all information is accurate and timely
MINIMUM QUALIFICATIONS/EXPERIENCE REQUIRED:
A minimum of 3 GCSEs, or equivalent, including English and Maths, at Grade C or above
Strong customer service and sales background
Proficient with Microsoft packages (including Word and Excel)
Experience in a previous role would be desirable
A background in sales would be advantageous
KEY BEHAVIOURAL COMPETENCIES:
Must be proactive and have a positive approach
Customer Focused
Extremely high standards of courtesy
Detailed and methodical.
Able to prioritise workloads to meet ever changing departmental and organisational deadlines
Ability to work in a team and individually
Must fit in with company culture of Teamwork, honesty, loyalty, passion, trust and respect
ADDITIONAL SKILL REQUIREMENTS:
Strong verbal and written communication skills
Conscientious and task focused
Capable of working under pressure
Must be IT literate to a high standard
Please note job activities are example of work involved. They do not purport to be a comprehensive list of all aspects of the major task.
*NO AGENCIES*
