Customer Sales Manager

**Unlock Your Potential as a Customer Sales Manager**

Are you ready to elevate your career in a dynamic and thriving environment? This esteemed company is on the lookout for an ambitious and talented Customer Sales Manager to join their team. Offering a unique blend of challenge, growth, and opportunity, this role is your chance to make a significant impact in the automotive industry. With a commitment to excellence and a focus on sustainable relationships, this is where your skills will not only be valued but also nurtured for continuous development.

**What You Will Do:**

- Manage the Factor Sales, UK & Export Sales, Contract & Service desk Teams to optimise the provision of sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business.

- Generate sales for the company in line with the aims and objectives of the company’s business plan.

- Train sales, service and Contact staff in service principles and techniques.

- Measure and motivate sales staff in relation to performance and achievements.

- Complete telephone and email sales enquires.

- Manage customer queries/complaints/conflicts efficiently and effectively and escalate where necessary.

- Input customer orders and raise delivery notes to ensure on-time order delivery.

- Arrange the collection of returning goods from customer premises.

- Upon request, update customer order delivery status including live and outstanding deliveries.

- Ensure successful and timely delivery of products/services to customers according to their requirements.

- Monitoring customer repair jobs through the workshop and maintain customer communication throughout.

- Assist in populating and maintaining central customer database (CRM)

- Actively promote all company services and participation in sales promotions.

- Prepare reports of sales metrics over a specified period of time – monthly, quarterly, and yearly.

- Provide ideas for continuous system and process improvements

**What You Will Bring:**

- Proven experience working within in a fast-paced telephone sales environment

- Strong negotiating skills.

- Experience managing a team

- Proficiency in MS Office (MS Excel and MS Outlook in particular).

- Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24

- Attention to detail and problem-solving skills.

- Excellent written and verbal communication skills.

- Strong organisational skills with the ability to multi-task.

**Company Contribution & Industry Information:**

In this role, you will be instrumental in driving the company's sales and customer service efforts, directly contributing to its success and growth in the automotive sector. This company prides itself on its commitment to quality, cost, and delivery objectives, striving to achieve the highest possible level of service. Your role as a Customer Sales Manager will be pivotal in sustaining strong, long-lasting relationships with customers, thereby ensuring the company remains at the forefront of the industry.

**Take the Next Step:**

If you are a driven individual with a passion for excellence and a track record of success in sales management, this is the opportunity you have been waiting for. Do not miss your chance to become a part of a forward-thinking company where your contributions will be celebrated, and your career growth will be supported.

**Apply now to embark on a journey where your ambition meets opportunity!**

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.