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Location: West Byfleet
Salary: Up to £28,000
Working Hours: 40 hours per week, Monday to Friday (8am to 5pm)
As a Planner, you will play a pivotal role in assisting the operations team in the delivery of reactive, planned and void maintenance.
Working under the Scheduling Manager, you will be ensuring all activities and contracts are delivered within the timescales provided whilst providing excellent customer service through liaising with the on-site teams
Your main responsibility will taking calls from operatives and managing operative diaries, whilst liaising with families to rebook appointments and managing all jobs that are in progress.
Your other responsibilities include
- Ensure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency
- Coordinate the delivery of customer solutions and administer customer feedback
- Support resource planning, confirm holiday rotas and highlight potential additional resource requirements
- Promote customer service excellence to deliver a positive and caring customer experience
- Maintain a daily relationship between the Regional Service Centre and on-site teams
- Run reports and maintain all system information and data
- Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent
- Undertake general administrative duties
- Scheduling experience within a planned and maintenance environment
- Awareness of safe working within a facilities management or building environment
- Experience of working accurately to timescales and providing customer service excellence
- Intermediate/Advanced Excel & Microsoft packages
- Experience of working accurately to deadlines in a pressurised environment
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
- Employee discount and reward schemes
- Training opportunities and qualifications within a supportive environment to ensure career progression
If you are interested in this position, please call Mainstay Recruitment on 01922 666 800
