Customer Liaison Officer

Your new companyA leading construction and infrastructure services business, is seeking x3 Customer Liaison Officers to join the team. These roles are initially for 3 months, with the possibility of extension. Working hours are Monday to Friday, 8am-4.30pm. Pay rate is £20.53/hr plus holiday. This is predominantly an office-based role, with occasional travel to site.Your new roleAs a Customer Liaison Officer, you'll report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties. Your responsibilities will include:

• Building and maintaining positive relationships
• Contacting residents - via phone & email
• Developing tailored support plans
• Conducting pre-works home visits, assisting with the moving and storage of possessions
• Keeping residents informed throughout the works
• Undertaking customer satisfaction surveys, supporting resident complaints
• Completing administration duties

What you'll need to succeedYou'll have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You'll also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential!!). You will live a commutable distance of Heathrow. This is an immediate start so applicants will need to be on less than a weeks notice.What you'll get in returnYou'll receive an hourly rate of £20.53/hr plus 28 days holiday. Working hours are Monday to Friday 8am to 4.30pm. Free parking is available on site.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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