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Customer Experience Agent required for a leading Transport & Freight Supplier in the Heathrow area. This is a great opportunity for someone who enjoys a fast-paced environment in which they will engage and support customers in a consistetly postitive and freindly manner!!.....
It is imperative that you have strong voice and email communication skills and at least one years expeirence in the Customer Service / Client Service area.
FULL CAREER PATH AND PROMOTIONAL OPPORTUNITIES AVAILABLE WITHIN 12 MONTHS!!
Duties and Responsibilities
- Supporting customers by Phone and Email. Handling queries quickly and efficiently and maintaining a high standard of communication.
- Ensuring correct team standards of customer communication are reached.
- Liaising with the operations team, drivers, warehouse staff and other depots regarding collections and deliveries.
- Ensuring hard copy PODs are returned to customers within the required timeframes.
- Good verbal and written dialogue with internal and external contacts / users at all times.
- Sending excel reports as and when required to customers.
- Working collaboratively with the team to identify challenges and find solutions.
Experience & Qualifications
- At least 1 years work experience in a customer service role.
- Previous data entry experience.
- Good IT skills, with previous experience of using Microsoft Word & Excel.
- Ability to work to deadlines in a time sensitive environment.
- Good communication skills
- Strong administration skills
- Ability to understand and solve customer queries in a calm and professional manner.
08.00 - 17.00PM - this is not a remote role. OFFICE BASED 5 DAYS.
