Customer Liaison Officer

(Customer Liaison Officer) - Position Overview

Customer Liaison Officer required!

My client is a leading UK Transport & Logistics company, specialising in next-day and same-day delivery of air and sea freight. They are now looking for a Customer Liaison Officer to join their friendly, dynamic team, playing a crucial role in managing and developing the team.

Working as part of a team as a key interface between Circle Express and customers. Monitoring jobs daily; liaising with relevant departments internally and inter depots; answering queries and provide information to customers within a specific time frame.

(Customer Liaison Officer) - Position Responsibilities

As a Customer Liaison Officer, your responsibilities will include, but not be limited to:

• Supporting customers by phone and email. Handling queries quickly and efficiently and maintaining a high standard of communication.
• Ensuring correct team standards of customer communication are reached.
• Liaising with the operations team, drivers, warehouse staff and other depots regarding collections and deliveries.
• Ensuring hard copy PODs are returned to customers within the required time frames.
• Good verbal and written dialogue with internal and external contacts / users at all times.
• Sending excel reports as and when required to customers.
• Working collaboratively with the team to identify challenges and find solutions.

(Customer Liaison Officer) - Position Requirements

• At least 2 years work experience in a customer service role.
• Team Leader/ Supervising experience would be advantageous
• Previous data entry experience.
• Good IT skills, with previous experience of using Microsoft Word & Excel.
• Ability to work to deadlines in a time sensitive environment.
• Good communication skills
• Strong administration skills
• Ability to understand and solve customer queries in a calm and professional manner.

(Customer Liaison Officer) - Position Remuneration

• 24,000 - 28,000 (depending on experience)
• Monday - Friday
• 09:00 - 18:00 - 1 hour unpaid break (Contractual 40 hours per week)
• 25 days holiday + Bank Holidays (33 days holiday in total)
• Auto enrolment pension
• 1 month notice after probation

Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.